Search Filters Applied
Filter your results:
Accessing Lexis Nexis Uni Question: How do I access Lexis Nexis Uni? Answer: To access Nexis Uni, please perform the following steps: 1. Access your course in eCampus 2. Locate the Nexis Uni learning activity for the current week 3. Open the Nexis
Modified:
12/3/2019
|
#48413
Accessing McGraw-Hill Connect Question: How do I access McGraw-Hill Connect assignments and activities referenced within my classroom? Answer: Note: Students must follow the steps below before the weekly links for Connect assignments or readings...
Modified:
12/5/2019
|
#48515
Accessing McGraw-Hill Connect LearnSmart SmartBooks Question: How do I access my SmartBook readings within Connect without being required to complete the Assignments or knowledge check type questions? Answer: To access your readings within Connect,
Modified:
9/4/2019
|
#49810
Accessing the SPSS Datasets for the Sage Textbook Question: How do I access the SPSS datasets for the Sage materials? Answer: To access the datasets for the Sage materials preform the following: Statistics for People Who (Think They) Hate Statistics
Modified:
10/25/2017
|
#47459
ACES Self-Assessment Results Display for Uncompleted Test Symptom: Results for ACES Self-Assessment display even though I have not taken or completed the test. Cause: The root cause is due to an unreliable connection between the app, called Activity
Modified:
2/22/2018
|
#48151
ACES Self-Assessment System Requirements Question: What are the system requirements for the ACES Self-Assessment? Answer: The requirements are listed at the following website: •
Modified:
12/4/2017
|
#47948
Adding Content in LiveBinder Question: How do you add content to a tab created in LiveBinder? Answer: To add content to a LiveBinder tab, select Add Content. This will bring up a box where you can: • Name the tab • Add a text box, text title page
Modified:
5/19/2016
|
#44642
Adding Notes and Highlights in VitalSource Bookshelf Question: How do I add notes and highlights within VitalSource bookshelf? Answer: To add notes and highlights within VitalSource bookshelf, perform the following: VitalSource Bookshelf Online 1.
Modified:
6/27/2019
|
#38528
Additional Add To Choices in AMT Time Logs Question: When filling out the Assessment Management Tool (AMT) Time Logs why is there more than one option for Add to? Answer: Students in ADMv20 have different informational requirements than My Time...
Modified:
2/15/2017
|
#47430
Adobe Flash Crashes and Freezes Browser Symptom: Adobe Flash Crashes and Freezes Browser when attempting to load a page with flash content. This could include one of the following Student resources: • eCampus Student and Faculty Portal Login Page
Modified:
1/14/2015
|
#40701
Alexander Street Sample Video Symptom: When attempting to view Alexander Street videos, I am brought to a sample clip and the full video does not play. Cause: This is typically caused by corrupted or outdated temporary Internet files in the browser.
Modified:
4/15/2019
|
#49862
Allow the Adobe Flash Player in Firefox 57 and above Question: How do I allow Flash videos to play in Firefox 57 and above when being blocked? Answer: To allow the Adobe Flash Player to run in Firefox 57 above, perform the following steps: 1. Click
Modified:
2/22/2018
|
#48150
AMT Entry Overlaps With Another Entry Symptom: When attempting to add or edit an entry in My Time Logs, the following error occurs: This entry overlaps with another entry. Please edit date(s) or time(s). Cause: This error may occur for the following
Modified:
7/23/2018
|
#47447
AMT Time Logs Export Hours Allocation is Incorrect Symptom: When I attempt to use the Export feature in AMT Time Logs, the Microsoft Office Excel workbook does not have the correct hours allocated. For example, one category contains all my hours
Modified:
3/11/2019
|
#49825
Assignments and Quizzes are not Available in MyLabs Symptom: When accessing MyLabs, there are no assignments or quizzes available. Cause: The issue can be caused by the following reasons: • The instructor has not scheduled a start date for the
Modified:
5/5/2015
|
#36997
Black/Grey Content Shown Instead of Text When Viewing Vital Source Bookshelf eBook Symptom: Various symptoms occur when attempting to view the eBook via the Bookshelf app on a Windows 10 computer or attempting to install the Bookshelf App on a
Modified:
2/17/2017
|
#47444
Blackboard Alternate Access Question: Is there alternate access to Blackboard if eCampus is down? Answer: Yes, the Blackboard classroom can be accessed directly at https://vle.phoenix.edu Additional Information: For additional information on
Modified:
1/30/2019
|
#47739
Blank page opens when clicking Materials link Symptom: When clicking a link in the materials section of a learning activity or assignment page on the syllabus, a blank page or about:blank window will open up but no download appears or opens. Cause:
Modified:
1/25/2017
|
#47379
Brochure Builder Information is Not in English Symptom: After typing my name in the Brochure Builder and clicking Begin, the text on the Choose a Theme page is not in English. Cause: This is by design. The text on this page is a placeholder showing
Modified:
4/10/2014
|
#41005
Cannot Access CJSearch Symptom: When I attempt to access CJSearch, I receive the following error message: We are sorry, requested course materials have not yet been created: You cannot access this portion of your course until your instructor has
Modified:
9/2/2017
|
#47884
Cannot Open Microsoft Office Document from eCampus Symptom: I cannot open a Microsoft Office document directly from the Materials section of the Learning Activity or Assignment within a course through the Student and Faculty Portal. Cause: This...
Modified:
9/29/2019
|
#40991
Cannot Post to Previous Course Symptom: I am unable to post new messages or submit assignments to a class that has ended. Cause: A course will automatically enter a dormant or archived state approximately two months after the course end date. This
Modified:
1/8/2018
|
#48109
Cannot Upload Assignment File Symptom: When uploading an assignment file, the following error occurs: We can't upload your file. Please check your connection or try again later. Cause: This issue may be caused by having the file opened while
Modified:
4/1/2020
|
#47448
Chrome HTML Video Does Not Play Question: Why can't I play Hypertext Markup Language (HTML) 5 videos in Google Chrome? Answer: Chrome 62 may have compatibility issues playing HTML 5. To check your version of chrome, perform the following: 1. From
Modified:
12/14/2017
|
#48083
CJi Interactive Multi-Media Not Loading Symptom: When I try to access CJi Interactive Multi-Media I receive a blank page. Cause: This issue is caused by Adobe Flash player not being installed. Resolution: To resolve the issue, download and install
Modified:
1/5/2015
|
#44672
Classroom Videos Not Do Load Symptom: When attempting to view videos within a classroom or workshop, the window is black and the video does not load. Cause: This issue may be caused by one (1) or more of the following: • Corrupt cache and cookies
Modified:
10/30/2018
|
#37984
Contacting Glogster Technical Support Question: Who do I contact for issues with the Glogster website? Answer: Please contact Glogster Technical Support directly at (888) 702-4106. Additional Information: There is no additional information. We
Modified:
2/16/2016
|
#46188
Dates Incorrect Within Local Campus Class Symptom: When I look within my course, the dates listed are incorrect or weeks are showing that they are beginning or ending on different dates than what is reflected in the start date of my course. Cause:
Modified:
3/21/2018
|
#44054
Delete Calendar Events Question: How do I delete calendar events? Answer: To delete a calendar event, perform the following: 1. Click on the Calendar icon from the toolbar 2. Click on Full View 3. Click on the event 4. Click Delete Additional
Modified:
1/5/2016
|
#45040
Deleting a Video in YouSeeU Question: How do I delete a video within YouSeeU? Answer: For some activities, your YouSeeU video can be deleted within 24 hours of recording. To delete a video, please perform the steps below: 1. Navigate to YouSeeU 2.
Modified:
6/24/2017
|
#45855
